WinSMS Support Docs

This collection of technical documents will help you get started with WinSMS and show you how to make full use of all the features in order to get the greatest benefit out of WinSMS.

You’ll find detailed technical and product documentation showing you how to implement a variety of bulk SMS products and solutions in order to provide a better experience when communicating with your customers, staff or organisation members. FTP API

How to Use The FTP API Current Location: Login Credentials: Your WinSMS Username and Password Accepted File Types: ASCII text file (*.csv, *.txt) Accepted File Formats: Two file formats are supported: Comma Delimited With Quotes (both...

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E-mail subscriptions

You can now choose if you want to receive weekly credit balance or marketing (Specials, discounts, and new features) e-mails. How To Configure Your E-mail Subscription Preferences To configure your e-mail subscriptions go to and login with your...

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Web Push Notifications

You can now enable web push notifications in the WinSMS Client Zone. If you enable this option, notifications of replies, new features, special offers, low and daily credit balance will appear on the desktop of your PC. How To Enable Web Push Notifications Please note...

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The Auto-topup System

WinSMS has an Automatic top-up (Auto-topup) system where you can set a low credit balance threshold, that once that threshold is reached, your credits will automatically be topped up. How To Make Use Of The Auto-topup System In order to use the Auto-topup system, you...

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Auto-topup Using A Credit/Debit Card

A Main or Sub Account can use a valid credit/debit card in order to use the WinSMS Automatic top-up (Auto-topup) system, where you can set a low credit balance threshold, that once that threshold is reached, your credits will automatically be topped up. In order to...

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Trial Account restrictions

When you activate your new WinSMS account, you are granted a Trial Account. The Trial Account comes with free credits, as well as certain restrictions. These restrictions can be removed by upgrading to a Paid Account. Upgrading to a Paid Account is as easy as...

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New Send SMS options

The WinSMS client zone Send SMS functionality has been removed. We have better systems in place that can be used to send a single message or to send bulk messages. These systems are based on better technology, therefore they are easier to use, more robust and have...

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Cyber Monday

When And What Is Cyber Monday? Cyber Monday falls on the first Monday after the United States celebrates Thanksgiving. Cyber Monday is similar to Black Friday but it was created for online (e-commerce) stores. The term "Cyber Monday" was created by marketing companies...

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Black Friday

When And What Is Black Friday? Black Friday is a shopping bonanza that takes place on the day after the United States celebrates Thanksgiving. Black Friday falls on the fourth Friday of November. This was regarded as the start of the Christmas shopping season in the...

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How to send SMS from Gmail

It is quick and easy to send SMS from Gmail using the WinSMS email to SMS service. In order to use the E-mail to SMS gateway, you must have a WinSMS account. If you do not have an account, please click here to register. Authentication Sender address authentication is...

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How to reset your password

If you have forgotten your username or password then you will need to run through the forgotten password procedure. If you know what your password is and want to change it then please click here for instructions on how to update your WinSMS profile. WinSMS Online...

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Planned Maintenance

Planned Maintenance Please note that we will be performing planned maintenance on our primary SMS servers this coming Saturday 6th August starting at 18:00. As a result of this all WinSMS services will be affected and may result in downtime for up to 60 minutes from...

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How To Use A Discount Voucher

If you have a valid WinSMS discount voucher code you can apply this code to your next purchase of WinSMS credits. WinSMS Discount Vouchers To use a discount voucher you need to enter the voucher code in the buy credits procedure in the WinSMS client zone or...

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Scam Alert: 10 May 2016

It has been brought to our attention that a phishing email is doing the rounds, prompting people to click on a link and update their login details for their bulk SMS service provider. This is what the email looks like: This is what the landing page looks like: At this...

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Sending SMTP Email to SMS

The WinSMS E-mail to SMS (SMTP) Gateway allows one to send e-mails to which will then be sent as a SMS message to the CellNumber. Authentication To be able to send SMS messages via e-mail (SMTP) you must first enable this feature in "My Profile"...

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DAO System Files Missing

Microsoft Data Access Objects There are some operating system files that WinSMS needs in order to function. These system files are normally installed with your operating system but in some cases they will not be installed. If when installing WinSMS you receive an...

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How to Register with WinSMS

Why do you need to register a WinSMS account? Before you can send SMS messages through the WinSMS bulk SMS gateway, you will need to register an account in order to get your login name and password. Once you have activated your WinSMS account, you will be able to...

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How to Backup WinSMS

With the WinSMS desktop client, you can backup your database locally or online to our WinSMS servers. WinSMS Desktop Client Local Backup In this example, we are going to cover how to back-up your WinSMS database locally. For more information on how to back-up your...

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How do I purchase more credits?

To top-up your credit balance login to the client zone here and click on "Purchase Credits" where you will be able to print out an invoice for EFT and direct deposits, or immediately buy credits using a credit or debit card. Please use your account number as your...

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